FoodiesTrip helps its users (so-called foodies) to enjoy their culinary experiences, checking the review reliability and helping the sharing of them, using some technical innovations that make it the world’s most reliable community in the food-review sector.
In order to obtain this result, it is understood that FoodiesTrip needs to ask its foodies some information; otherwise, it will not be able to reach the truth and the reliability of the service, as promised!
Our regulations are valid for all FoodiesTrip’s brands, products, and services that do not provide for specific regulations on privacy or that send back to this policy, hereinafter called “FoodiesTrip’s services” or “Services”.
Therefore, users are asked to read periodically, also to verify updates or modification that might be necessary. FoodiesTrip will do its best to inform – through pop-ups, temporary banners or e-mails – users about variations on this policy and give them the opportunity to modify or cancel the registration to foodiestrip.com.
The controller of data processing is: FoodiesTrip LLC – Via del Lavoro, 24 – 63074 San Benedetto del Tronto (AP) and its legal representative is, Mr. Luigi Lucentini.
The data processor is the lawyer Nicola Sotgiu, and he can be reached at [email protected]
We collect and store the data in our possession in a manner consistent with the consent granted, which may be revoked at any time by contacting the FoodiesTrip support team at the e-mail address [email protected] or using the contact details at the bottom of the website www.foodiestrip.com, in the “Contact us” section.
User’s personal data will be collected for the following purposes:
– use of website/app for mobile devices content;
– provide for procedures and services connected to the use of website/app for mobile devices;
– reservation and order delivery services;
– sending of information, commercial material, and newsletter;
– surveys and anonymous statistics;
– all uses allowed by law for this purpose.
Data processing is realized through the following modalities: computerized system and only the technical staff of the Office in charge of the processing of data have access. It uses the same protection systems to enter the network and the local access used by FoodiesTrip in defense of its know-how.
Besides personal data are treated strictly for the required period of time to reach the purpose they are collected for. Specific security measures are respected to prevent the loss of data, improper or not correct use and not allowed access.
Data processing are connected to FoodiesTrip’s services occur in the headquarter of the Society, San Benedetto del Tronto (AP) – Via del Lavoro, 24 – 63074.
Concerning that, we need to make a distinction between the data received by a registered user and data collected from a non-registered user that have qualitative and quantitative differences.
Furthermore, we need to clarify that this distinction is valid according to the use of the web version of FoodiesTrip only, since the app for mobile devices – in order to be used – provides for registration.
FoodiesTrip invites its Users to register on the Site in order to use the different features. However, User can decide not to register and use only those parts of the Site that do not need registration.
If the User does not register on the website, the personal data collected will be limited. The non-registered user will have limited features to use (e.g. he/she will be able to navigate on FoodiesTrip.com and search for restaurants/businesses near him/her). Among the collected data there are:
FoodiesTrip receives the IP address of the users when they use the function “search business”. Thanks to IP address, FoodiesTrip will be able to geolocate the device connected to the user in order to suggest the closest restaurants/businesses/point of interests.
This information will not be saved or stored by FoodiesTrip.
Data automatically collected – cookies
Using foodiestrip.com, users accept that a file called cookie will be sent to the hard disk of their computer.
Besides cookie, FoodiesTrip could use technologies such as pixel tag. We are talking about small portion of text included in the web page or in the e-mail, which function is to monitor the navigation fluxes of the site and to interact with cookies in order to trace the activity of it (e.g. they are useful to understand if the user has been redirected by an online advertisement or visualized on a third-party site).
If users decide to register at the Site or to use the FoodiesTrip’s app, they will be allowed to add new contents: as an example, they can review businesses and join discussion forums. Besides they will be able to send an email with the contents of the site to themselves of other users, in order to personalize the navigation.
The benefits of the registration will increase over time, thanks to a better knowledge of its foodies by FoodiesTrip and the adding of new features to the site.
The registration is important in order to use what FoodiesTrip can offer!
However, it is necessary to recapitulate what personal information the user provides to FoodiesTrip during the registration in addition to the “navigation data” and the “automatically acquired data-cookies” referred to in the previous paragraph, which are naturally collected with reference to the registered user.
Data provided by the user during registration
If the User decides to register, FoodiesTrip collects also other personal information in addition to the data we described above the non-registered user.
Concerning the FoodiesTrip web version, these data are composed of information given by the user in the dedicated registration area: e-mail address, the username (or displayed name) and password.
On the other hand, using the app for mobile devices, FoodiesTrip will acquire the e-mail address and password. Moreover, in this last case, the system will give the new user a username randomly created that – if necessary – the user will be able to modify later.
FoodiesTrip collects and stores this information, but at the same time always defends and assures the anonymity of registered users giving them the chance to manage data and decide if they want to make them public or not.
The only required public fields, and therefore visible to all visitors, are: the “user name” (or “user id”) inserted during registration, the profile picture (or “avatar”) and the cover photo. The latter – upon registration – are generic images, chosen randomly by the system, which the user can decide to change at a later time.
It is also possible to provide other data to complete a user profile; some of them are obtained with the app use, such as check-ins and published reviews. In particular, the user profile may include: foodie’s description, the ideal company, the favorite category, the favorite type of cuisine, check-ins and published reviews. From the user’s profile page it is also possible to know its “following” and “follower” profiles. Only in case, there is a “following” relation between users, every user will receive updates on the activities that the other does on FoodiesTrip., also through the so-called push notifications (see section 9. Notifications by the Foodiestrip App)
It must be underlined that if the users insert their own name and last name in the user id field and choose a personal photo, in the section dedicated to the avatar or the cover photo, this could reduce the anonymity promised by FoodiesTrip, for a free and conscious choice of the user. Data that can be added in the foodie’s profile card (for example, first name, middle name, surname, birth date, gender, address) are absolutely optional and, if added, are never made public.
Preference data (such as description, ideal company, favorite category, most liked type of cuisine) are not compulsory. However, in case this information will be added by the foodie in its own profile they will be public.
Data provided by the owner
When the owner registers to FoodiesTrip – that is the manager and/or the owner of a business – the information collected by FoodiesTrip during the registration process is more than those usually required by the common user. As an example, we will ask for: business name, address, business telephone number, category, first name, last name and the work position of the person requesting the registration. Of these data, the business name, the address, the category and the telephone number of the business will be made public, this means visible to all foodiestrip’s users. Unlike, the first name, the last name and the work position of the applicant will not be made public and they will not be visible to the foodiestrip’s users: this data has been collected only to make the link between the applicant and the selected business, and to facilitate any eventual communications between the owner and FoodiesTrip. In particular, the telephone number added will be used by FoodiesTrip to verify that the registration request promulgates from the effective owner of the business that the registration is requested; to this purpose the user will receive a call or an SMS, if the entered number is a mobile number, through that a four-digit number will be communicated in order to proceed with the validation.
Personal data visible to registered user’s “friends”, owners and public. Reporting of inappropriate comments, reviews and/or photos.
No personal data is visible to subjects that are different from FoodiesTrip as long as the user – after downloading the app and the registration process, or after the registration on the desktop version – just make use of the map, searching for restaurants/businesses nearby.
When the foodie makes the so-called check-in, on the page of the visited business the symbol of the check-in, the profile picture of the foodie, the username (user id or displayed name), date and time of the check-in will be published. At this point, users can – if they want to– publish a review of the business where the check-in has been done. Also, once this is completed, will be published.
Every activity of the user – upload of a photo, check-in or publication of a review, suggestion of a new business, use of the so-called ‘useful to’ or ‘like’ feature (thumbs up symbol) with reference to a specific activity of a ‘friend’ or the comment of a photo or check-in of other people – will be listed in the recent activities or ‘timeline’ and will be visible to all his or her ‘friends’ or ‘followers’.
In particular, the upload of a photo taken inside the business can be used as a valid check-in method. In fact, a photo can provide FoodiesTrip the exact coordinates of the place where it is taken and if those match with the business’ coordinates, the user will not have to wait for the check-in to be over for the authentication, speeding up the process. The pictures taken (or uploaded from the personal gallery when the user is inside the business) will appear on the user profile, or on the one of the concerned business, and on the list of the recent activities of each user (visible, as said, only to its followers).
In the not desirable hypothesis in which defamatory or vulgar comments and/or obscene or inappropriate photos are published, they will be immediately removed by FoodiesTrip, thanks to the dedicated prevention filters that have been prearranged and to the user’s reports. Users can, in fact, report if a photo is inappropriate by clicking on the symbol of the three horizontal points, on the photo; an e-mail will be automatically sent to FoodiesTrip who will take into account the problem with no delay. The same procedure is valid also for the reviews: if in the review there will be inappropriate, or abusive contents can be reported by the user and can be removed by FoodiesTrip after appropriate verification.
User’s geolocation data
Some services available on the site or the app related to it use position information and in order to function, they need to know the user position.
Every time the user uses these services, FoodiesTrip acquires information on the mobile device or the user’s browser, in order to maximize the service and personalizing it according to the position of the user. For example, it could show a list of places, friends, and suggestions nearby.
This information will not be published. The position will be published only when the user decides to check in and the dedicated symbol will be on the page of the restaurant/business and on the timeline, where it will be shown the avatars and the nicknames of the followers and the foodies followed by the user that have carried out activities in the area where the user is in that moment. Before that moment, besides FoodiesTrip, only another subject knows the position where the user searched for restaurant/business: the owner of the restaurant/business that has been searched. In fact, the owner receives in an anonymous and aggregate way, with a heatmap, the indication of the areas where the different devices searched for the business or the business’ page has been viewed.
Moreover, it is possible to enable the “background position” feature of the mobile device. This allows FoodiesTrip to provide additional services, included the notifications of comments, friends and interesting events near the user. If the user decides to enable the “background position”, the FoodiesTrip app will collect the device position, even if the user does not directly interact with the application itself, which will be background.
However, even in this case, the data of the user position will be published when and if the user will decide in a proactive way to check-in, through the mobile while inside the restaurant/business.
Data provided by third-party partners or collected through websites and apps using our services
The personal data that FoodiesTrip receives during the first log-in through Facebook are: the user’s e-mail address, the name, and surname of the user, the image of the user’s Facebook profile and the list of friends of the user on Facebook (limited to those already using FoodiesTrip). Among these data only some are mandatory for the log-in: the user’s name and the Facebook profile image. The e-mail address of the user, if deselected, will still be requested later by FoodiesTrip, being a piece of essential information for the operation of the platform, as already explained concerning users who register without going through a social network (see 6. What information do we collect? Sub ‘Registered User’). It should be pointed out that, by accessing through Facebook, the current Facebook profile image of the user will also become the user’s profile image on FoodiesTrip (the user will be able to change it at a later time). This automation is not present in the hypothesis in which the new user registers directly on FoodiesTrip. In fact, in the latter case, the first photo profile of the foodie is a generic and anonymous image, automatically assigned by the system, which can be changed by the foodie, when and if he/she deems it appropriate.
Returning to personal data obtained from Facebook, FoodiesTrip may ask Facebook to acquire further information about the user, such as the date of birth or gender of the user. This way, FoodiesTrip can, for example, identify the average age of the customers of a given restaurant or understand if that particular business is patronized more by men than by women, but also simply send a birthday e-mail on the foodie’s birthday.
FoodiesTrip may also ask Facebook for the acquisition of additional personal information: the user’s hometown and the city of residence, the list of Facebook pages the user has “liked”; the links shared on his Facebook profile; the events that he/she organized or participated in; public groups of which he/she is a member; places where he/she is “tagged” in photos, videos or posts posted on his/her Facebook profile, the list of Facebook ‘friends’ who are FoodiesTrip users already. All these data, as well as useful for statistical purposes, allow FoodiesTrip to improve the offer of its services in relation to that user, personalizing it. For example, when searching for a restaurant in the area, the user will see a list of businesses near his/her city of residence or those that the user would most likely want to visit based on the places where he/she is most often tagged on Facebook; or even the list of restaurants with the menu/services more related to the preferences expressed by the user through his/her “likes”. Moreover, thanks to the collaboration between Facebook and FoodiesTrip, FoodiesTrip can create a folder of photos dedicated to pictures taken when using the FoodiesTrip App, to be included among other folders of photos in the image gallery of the user’s Facebook profile. It is worth pointing out that FoodiesTrip does not take any photos of the user, nor it can access his/her photo albums. FoodiesTrip can simply create a folder of images dedicated to the photos taken using the App of FoodiesTrip, within the image gallery on the user’s Facebook profile, so that the pictures taken using the App can automatically go there. Finally, Facebook can ask the user, through a pop-up window that will appear after the first log-in, the authorization that FoodiesTrip publishes on the timeline of his/her Facebook profile. FoodiesTrip’s posts simply cover the latest user activities on the FoodiesTrip App, such as the most recent check-ins or last review published.
In any case, the transmission of personal data from Facebook to FoodiesTrip shall always be subject to the user’s consent, who can express his/her preferences through the pop-up windows that will be previously submitted.
User accessing reservation and order delivery services
FoodiesTrip could use user’s e-mail address, which has been obtained during the registration, to periodically contact him/her in order to send news, for important information about FoodiesTrip or ask for an evaluation of the site.
In addition to this kind of communications, the user can be contacted through e-mail and/or telephone for commercial/promotional/advertisement purposes, as well as for market researches, always after specific, preventive, free and optional consent.
If you do not want us to use your data for this purpose, you can at any time modify your consent concerning the sending of this kind of contact from FoodiesTrip accessing the link you can find at the bottom of every e-mail received.
In any case, if the user wants to unsubscribe to communications for commercial purposes but he/she is not able to do it, can always contact the FoodiesTrip customer service team at the email: [email protected].
Except navigation data and data asked during the registration (username or user id or displayed name, e-mail address, profile picture and password) – without which foodiestrip.com could not work properly and so they are central information of so-called “mandatory field” – for other data the user is always free to provide or not for further personal information.
Also concerning compulsory data, FoodiesTrip reminds its foodies that they always have the possibility to choose a default profile picture and a username randomly created by the system.
It is understood that according to the amount/quality of personal data given and/or cookies accepted, the services provided by FoodiesTrip can be more or less performing.
An excessive reduction of the amount/quality of the data given could bring to an unsatisfactory experience for the user and to prejudice for FoodiesTrip that has as purpose the audacious aim to fight fake reviews and for this purpose needs some information and without them could not verify the users’ reliability.
The personal information related to the user’s account is stored by FoodiesTrip until the account removal request.
Users can at any time exercise their rights towards the data controller according to the articles 15-22 of the Regulation (EU) 2016/679 and in particular:
– the user has the right to withdraw consent to the previously given processing of personal data, for one or more specific purpose, at any time;
– the user has the right to have access to his personal data;
– the user has the right to have information about the origin of personal data, purposes, and modality of the process, about the logic that is applied in case of a process done with the help of electronic tools, information about data controller, holder, and supervisor;
– the user has the right to oppose, in whole or in part, for a legitimate reason, to the processing of is personal data;
– the user has the right to oppose to the processing of his own data for direct marketing, clicking on the link for the cancellation of the registration contained in those communications;
– the user has the right to obtain the update of his own data, the modification or the integration of data when needed; the user has also the right to cancellation or to the limitation of the processing of his personal data;
– the user also has the right, under certain conditions, to receive in a structured and readable way, from an automatic device personal data about him provided by a data controller and has the right to transmit those data to another data controller without any impediments by the data controller who provided the data portability, the so-called right to data portability;
– the user has the right to lodge a complaint with a supervisory authority.
Foodiestrip will communicate the undertaken actions in response to the user’s request on the basis of the Articles 15-22 of the Regulation (EU) 2016/679 without undue delay and, anyway, at the latest within a month after receiving the request. In exceptional cases, this deadline can be extended by two months considering the complexity and the number of requests. Foodiestrip informs the user of this extension, and the reason for the delay, within a month after receiving the request. If the interested person submits the request through electronic devices, the information is provided, if possible, through electronic devices, unless otherwise specified by the data subject.
Clearly, Foodiestrip will satisfy every request of the data subject in accordance with the Articles 15-22 of the Regulation /EU) 2016/679, but also in those cases of identity theft report or for inappropriate contents, prior verification of the identity.
For this purpose, the user will always be asked for the exhibition of a copy of a valid ID, that will be deleted within 30 days of the receipt.
THE RIGHT OF ERASURE OF PERSONAL DATA (right to be forgotten)
As said, the user has the right to the erasure of his or her personal data, when the reasons set out in Article 17, let. A-f, Regulation (EU) 2016/679 are fulfilled. For example when:
– the personal data are no longer necessary in relation to the purposes for which they have been collected or processed;
– the data subject withdraws consent (in the case the personal data processing was the subject to the only consent and further juridical bases do not exist);
– the user opposed to the processing of his personal data and FoodiesTrip does not have legitimate reasons to continue it;
– the personal data have been unlawfully processed;
– personal data have to be erased for compliance with a certain legal obligation.
If the user wants to cancel his own account, it is possible to reach the FoodiesTrip’s support center (using the contacts published on the website or sending an e-mail at the address [email protected]).
FoodiesTrip will send an e-mail to the user to confirm that the erasure request has been successfully taken into account. Once that the confirmation will be received, FoodiesTrip will verify the identity of the data subject and will ask for a copy of a valid ID to be sent, that will be canceled within 30 days its receipt.
The cancellation process will be started without undue delay: the user’s account and the published activities, such as pictures and check-ins will not be recoverable.
On the other hand, FoodiesTrip reserves the right to store certain information after the account cancellation request no longer than is necessary for purposes of verification, exercise or defend a right through legal action, to fulfill legal obligations or when, for example, the processing is necessary to exercise the right to freedom of expression and information.
FoodiesTrip has implemented security procedures to protect the personal information stored in its system.
Personal information is accessible only to the technical staff that has to use them besides FoodiesTrip uses also processes – such as password hashing or the log off of inactive sessions – to protect this information from not authorized access.
Furthermore, the platform uses firewalls to avoid other people to have access to user’s information and cryptography (we use the https protocol and the so-called token technology to establish connections between devices and server).
FoodiesTrip offers services to the generic public, among them there are families. However, FoodiesTrip does not provide services to children. FoodiesTrip cannot and does not intend to collect kids’ personal data.
Users, using the website and the app for mobile devices, and accepting this policy, declare to have reached the age of sixteen years following the provisions of art. 8 of Regulation (EU) 2016/679. In any case, by using the website and the mobile app, and by accepting this policy, the user residing in a non-member state of the European Union declares that he has reached the legal age limit, in accordance with reference legal system.
FoodiesTrip invites parents to explain their own children the rules to follow for safe use of the Internet and invites to a bigger control concerning applications for mobile devices, that can be easily downloaded by a child in the dedicated app-stores.
FoodiesTrip could modify this policy if necessary. In case these modifications have an impact on the User’s collected data, we will do our best – through pop-up messages, temporary banners or e-mail – to inform users on the variations and give them the possibility to modify or cancel their registration.
This post is also available in: Italiano (Italian)